Refund policy

Last Updated: August 27, 2026

At Bloopi Bytes, we make packaged food products that are meant to reach you fresh, intact, and ready to crunch. Since our products are consumable food items, we follow a strict No Return & Limited Replacement Policy.

Please read the following policy carefully before placing your order.

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1. Return Policy

All Bloopi Bytes products are non-returnable.

Due to the nature of our products and for hygiene and food-safety reasons, we do not accept returns once an order has been delivered.

Returns will not be accepted for:

* Change of mind
* Personal preference
* Taste preference
* Ordering the wrong flavour
* Ordering the wrong quantity
* Accidental orders
* No longer wanting the product
* Any other reason unrelated to damage or an eligible product issue

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2. Replacement Policy

We understand that things can occasionally go wrong during transit.

If your Bloopi Bytes order reaches you damaged, opened, tampered with, crushed, or otherwise compromised, you may be eligible for a replacement.

All replacement requests are subject to verification.

What qualifies for a replacement?

A replacement may be considered in cases such as:

* Product damaged during transit
* Severely damaged packaging
* Open or tampered parcel
* Leakage caused during transit
* Missing or incorrect product received

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3. Mandatory Unboxing Video

🎥 PLEASE RECORD YOUR UNBOXING.

If you receive a damaged or tampered package and want to request a replacement, you must record a continuous, unedited video while opening the parcel.

The video should clearly show:

1. The sealed parcel before opening.
2. The shipping label/order details.
3. The external condition of the parcel.
4. The complete opening of the package.
5. The products inside.
6. The damaged, opened, leaked, or incorrect product.
7. The condition of the products immediately after opening.

The video should be continuous and should not be edited, cut, or stitched together.

Photos alone may not be sufficient to process a damage-related replacement request.

This requirement helps us verify genuine transit-related issues and take the matter up with our delivery partners where necessary.

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4. 24-Hour Replacement Window

Any damage-related replacement complaint must be raised within 24 hours of receiving the parcel.

⚠️ Replacement complaints raised after 24 hours of delivery will not be entertained.

We strongly recommend checking your parcel as soon as it arrives and recording the unboxing from the beginning.

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5. How to Raise a Replacement Request

To raise a replacement request, contact us at:

Email: [INSERT OFFICIAL EMAIL]
WhatsApp: [INSERT NUMBER]

Please provide:

* Order number
* Name and registered contact number
* Description of the issue
* Clear photographs of the package/product
* Complete unboxing video
* Any additional information requested by our support team

Our team will review the claim and determine whether it qualifies for a replacement.

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6. Replacement Verification

Submitting a replacement request does not automatically guarantee approval.

Bloopi Bytes may verify:

* Unboxing video
* Product photographs
* Order details
* Delivery information
* Courier records
* Condition of the packaging
* Condition of the product

A replacement will be approved only after the claim has been reviewed.

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7. Replacement Requests That May Not Be Accepted

A replacement request may not be accepted if:

* No unboxing video is provided.
* The video does not clearly show the parcel being opened.
* The video appears edited or incomplete.
* The complaint is raised after 24 hours of delivery.
* The damage cannot reasonably be attributed to transit.
* The product has been consumed or used.
* The product has been improperly stored or handled after delivery.
* The issue is based solely on personal taste or preference.
* The wrong product was intentionally ordered.
* The customer simply changed their mind.
* Sufficient evidence is not available to verify the claim.

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8. Approved Replacements

Once a replacement request has been approved, Bloopi Bytes will arrange a replacement of the affected product, subject to availability.

If the exact product is unavailable, we may offer an alternative resolution where appropriate.

Replacement products are not eligible for return except where required under applicable law.

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9. Refund Policy

Because Bloopi Bytes products are consumable food products, refunds are generally not provided for delivered orders.

Refunds may be considered where:

* An order is cancelled before dispatch and the cancellation is approved.
* Bloopi Bytes is unable to fulfil a confirmed order.
* A payment has been successfully deducted but the order cannot be fulfilled.
* A refund is otherwise required under applicable law.
* Bloopi Bytes specifically approves a refund as an exception.

Where a refund is approved, it will generally be processed through the original payment method.

The time taken for the refund to appear in your account depends on the payment gateway, bank, card issuer, or other financial institution.

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10. Cancellation Policy

Orders can be cancelled before dispatch, subject to confirmation by Bloopi Bytes.

Once an order has been dispatched or handed over to the delivery partner, cancellation may no longer be possible.

If you wish to cancel an order, contact us as soon as possible with your order number.

WhatsApp

11. Refused or Failed Delivery

If a customer refuses delivery or the parcel cannot be delivered because of:

* Incorrect address
* Incorrect phone number
* Customer being unavailable
* Customer refusing to accept the parcel
* Customer being unreachable
* Multiple failed delivery attempts

the parcel may be returned to Bloopi Bytes by the logistics partner.

Any refund or re-shipment in such cases will be considered on a case-by-case basis and may be subject to applicable shipping or return-to-origin charges.